Refund Policy
Last updated: 29 July 2026
This policy explains how payments and refunds work for paid plans.
1. Plans, billing periods and auto-renewal
Paid plans give access for a fixed period (30 or 365 days) from activation and renew automatically at the same price at the end of each period, so your reports are not interrupted. This is disclosed at checkout before you pay.
You can cancel auto-renewal at any time in one click from your account page. Cancelling stops all future charges; you keep access until the end of the period you have already paid for, and nothing further is taken. If a renewal payment fails or you cancel, your account simply returns to the free plan when the paid period ends.
Where auto-renewal is not supported by your bank or payment method, the purchase is taken as a one-time payment instead and we say so on the confirmation screen — in that case you will never be charged again automatically.
2. Payments are non-refundable
Once a plan is activated on your account, the payment is non-refundable, including on a pro-rata basis if you stop using the Service — you keep full access until the end of the period you paid for. We encourage you to use the free tools first to make sure the Service fits your needs before purchasing.
3. When we do refund
We refund in full, to your original payment method, if:
- you were charged twice for the same purchase (duplicate payment);
- a payment was captured but your plan was not activated due to a technical error and we cannot activate it; or
- you were charged an incorrect amount due to an error on our side.
4. How to report a payment problem
- Email gossiistudio@gmail.com from the email address on your account, with the subject “Payment problem”.
- Include your order/payment ID (shown in your account under payment history) and what happened.
- We will confirm and process eligible refunds to your original payment method.
5. Processing time
Approved refunds are processed within 5–7 working days and issued to your original payment method. Your bank or card/UPI provider may take a little longer to show the amount.
6. Contact
Questions about payments or refunds: gossiistudio@gmail.com.